Empire Beach Aqua Park ★★★

Pleasant hotel, friendly staff, nice location. I enjoyed great hospitality.

outdoor pool beach is good & well maintained

rooms are disgusting old tacky, bedsheets not very clean, shower is horrible

Great location and the property has all the facilities of a 5 star resort. Pools, great access to beach, bar etc… However all faculties need updating and unfortunately the service you receive from most bar staff and restaurants staff is extremely poor. Not from lack of wanting to try but a massive lack in training. This is a management issue rather than a staff issue however this results in such a bad experience for guests.

The food was honestly the worst we’ve ever tasted and literally every single guest their complained. The eggs were the only good thing about breakfast. Diner if you were lucky you would get a nice piece of BBQ chicken other than that people were literally loading up on rice because every thing else was horrible. The Manager even came to apologise for the food at the start of our stay before we even said anything so they fully know the quality they were serving was horrible yet they did nothing about it. They promote that they do cocktails but the best you’ll get is a screwdriver. (3 quarters vodka with a splash of juice) I love a strong drink as much as the next person but in 45 degree heat that’s just dangerous. Every drink they poured was 3/4 alcohol with a splash of mixer, again the staff just didn’t know any different due to no training. Although the manager himself acknowledged there was no balance. Let’s not mention the warm beers or waiting 6 hours a day for bath towels as they don’t have enough for every room. It’s such a shame because the staff are lovely and want to do their best but have no direction and spend most of their time apologising to guests. We were advised by management that during peak season their service and food is better then off peak, this makes no sense at all. Not one person other then maybe the reception staff have had an hospitality training.

Location, beach and pool.

Food and beverages

The staff were friendly and very helpful. The hotel was well placed for the dive center I was using on my holiday.

The room needed updating some of the furniture was a bit dated and needed change in. The shower needed modernizing as it was either hot or cold nothing in the middle.

the friendly stuff

the food quality and repeated

Hello all! I stayed here on my vacation in April, from 17-25 in 2023. I would like to note the special attitude of the staff to the guests: waiters, maids, managers at the reception - all were extremely polite and always tried to come to the rescue. And I can't help but notice very tasty breakfasts and dinners, the cooks were very friendly. We had barbecue meat or even fish almost every night. Spacious bright rooms, proximity to the sea within walking distance and the pleasant sound of palm trees are all that will allow you to relax in Hurghada nicely and fully.

Nothing :)

The pools were good The restaurant was good The best thing is the room sea view (wonderful)

The food quality and the activities

Good staff , acceptable food quality

Renew the room doors , painting, and furniture, Varity of foods need enhancements

Staff are amazing especially Mr.Ahmed at the cafeteria Entertainment team are awesome

Prices are EXTREME inside Pool isn't well heated The food is the same every day and its very limted The TV channels are limited and the mist are in Russian and Turkish language Internet is very slow

Pleasant hotel, friendly staff, nice location. I enjoyed great hospitality.

Location and beach were perfect

Mattress was not comfortable at all Food was awful There were no phone in my room

Location and beach are perfect

The mattress was not comfortable at all and the food is awful

outdoor pool beach is good & well maintained

rooms are disgusting old tacky, bedsheets not very clean, shower is horrible

Great location and the property has all the facilities of a 5 star resort. Pools, great access to beach, bar etc… However all faculties need updating and unfortunately the service you receive from most bar staff and restaurants staff is extremely poor. Not from lack of wanting to try but a massive lack in training. This is a management issue rather than a staff issue however this results in such a bad experience for guests.

The food was honestly the worst we’ve ever tasted and literally every single guest their complained. The eggs were the only good thing about breakfast. Diner if you were lucky you would get a nice piece of BBQ chicken other than that people were literally loading up on rice because every thing else was horrible. The Manager even came to apologise for the food at the start of our stay before we even said anything so they fully know the quality they were serving was horrible yet they did nothing about it. They promote that they do cocktails but the best you’ll get is a screwdriver. (3 quarters vodka with a splash of juice) I love a strong drink as much as the next person but in 45 degree heat that’s just dangerous. Every drink they poured was 3/4 alcohol with a splash of mixer, again the staff just didn’t know any different due to no training. Although the manager himself acknowledged there was no balance. Let’s not mention the warm beers or waiting 6 hours a day for bath towels as they don’t have enough for every room. It’s such a shame because the staff are lovely and want to do their best but have no direction and spend most of their time apologising to guests. We were advised by management that during peak season their service and food is better then off peak, this makes no sense at all. Not one person other then maybe the reception staff have had an hospitality training.

Location, beach and pool.

Food and beverages

The staff were friendly and very helpful. The hotel was well placed for the dive center I was using on my holiday.

The room needed updating some of the furniture was a bit dated and needed change in. The shower needed modernizing as it was either hot or cold nothing in the middle.

the friendly stuff

the food quality and repeated

beach breakfast

no comment

Hello all! I stayed here on my vacation in April, from 17-25 in 2023. I would like to note the special attitude of the staff to the guests: waiters, maids, managers at the reception - all were extremely polite and always tried to come to the rescue. And I can't help but notice very tasty breakfasts and dinners, the cooks were very friendly. We had barbecue meat or even fish almost every night. Spacious bright rooms, proximity to the sea within walking distance and the pleasant sound of palm trees are all that will allow you to relax in Hurghada nicely and fully.

Nothing :)